The practical stuff, made easy.

It depends on the concern. Our schedulers triage genuinely urgent problems — stones, significant bleeding, severe symptoms — to be seen promptly. Call (508) 771-9550 and describe what's going on, or use the Request an Appointment button at the top of any page and we'll call you back.

Whichever suits you: Yarmouth Port (125 Route 6A) for the Mid-Cape and beyond, or North Falmouth (33B Edgerton Drive) for the Upper Cape. Both are served by the same physicians and the same phone number, (508) 771-9550.

Yes, regularly. Vineyard travelers: the Woods Hole ferry is a short drive from our North Falmouth office. Nantucket travelers: ferries land in Hyannis, close to our Yarmouth Port office. Tell the schedulers you're coming from the Islands and they'll work around the boat schedule.

That depends on your insurance plan. Some plans require a referral from your primary care physician; many don't. Check with your insurer, and if a referral is needed, we coordinate with your PCP's office routinely.

Just your insurance card and a photo ID. Everything else happens before you arrive. When we schedule your appointment, we send a link to set up your patient portal and fill in your history, medications, and prior records online — so your physician has read it all before you walk in.

If you'd rather not use the portal, call us and we'll arrange a paper packet instead.

Yes — Portuguese, Spanish, and Japanese interpreters are on staff, and Dr. Reyes provides care in Spanish. Let us know when you request your appointment and we'll have the right support ready for your visit.

The practice accepts a broad range of plans. Because coverage details change, the reliable answer is a quick phone call: (508) 771-9550. Our billing is handled in-house, so billing questions get answered by the practice, not a call center.

Send it through the billing form under Skip the phone call and it goes straight to our in-house billing team — real people in our own building, not a call center. You'll typically hear back within one business day.

Please don't include credit card numbers on the form. If a payment is needed, we'll arrange it securely when we contact you.

Upload photos of your new card — front and back — using the insurance update form under Skip the phone call. It takes about a minute, whether it's before your first visit, after a plan change, or ahead of surgery. We'll only contact you if something on the card needs clarifying.

Existing patients use the Healow patient portal to view results and communicate with the practice. Use the Patient Portal link at the top of any page on this site. If you're locked out, use the reset option on the portal login page.

Yes — two ways. The fastest is through your Healow patient portal: sign in and message your care team, and the request lands directly in your chart. Not set up on the portal, or having trouble with it? Use the refill form under Skip the phone call on the Patient Resources page — tell us the medication exactly as printed on the bottle and your pharmacy, and we'll let you know once it's sent.

Refills of controlled-substance prescriptions may require an appointment — we'll contact you if that applies.

Complete and sign the records release right on this website — it's under Skip the phone call on the Patient Resources page. Choose pickup at our Yarmouth Port office, or have the records sent straight to a physician or facility.

Under HIPAA and Massachusetts law, records requests can take up to 30 days to fulfill — most are ready much sooner, and we'll tell you the moment yours is ready.

Everything lives on our Surgery page: where to go at Cape Cod Hospital, which medications to stop and when, pre-op testing, and instructions for your specific procedure — all printable, so you can keep a paper copy handy.

Your printed instructions from our surgical coordinator always take precedence if anything differs.