Patient Resources
The practical stuff, made easy.
Portal access, what to expect at a visit, and honest answers to the questions we hear every day.
Existing patients: the portal
Test results, messages to your care team, visit summaries, and appointment details live in the Healow patient portal.
Patient Portal LoginLocked out? Use the reset option on the portal login page.
New patients: before your visit
Once your appointment is scheduled, we send you a link to set up your patient portal account and complete your new-patient packet online — health history, medication list, prior records. Finish it before your visit and your physician has already studied your story when you walk in.
That's the point of doing it ahead: your appointment gets spent on your care, not on a clipboard.
- On the day, bring your insurance card and a photo ID
- Trouble with the portal? Call (508) 771-9550 — we'll walk you through it or arrange a paper packet
Prefer paper? New-patient forms
A downloadable new-patient packet is being finalized and will be posted here. In the meantime, the online packet (sent when you schedule) covers everything — or call and we'll mail one.
Insurance we accept
The practice is in network with a broad range of plans, including:
- AARP
- Aetna
- Aetna Medicare
- Anthem Medicare PFFS
- Bankers Life
- Blue Cross Blue Shield
- BMC HealthNet Plan
- Brokerage Concepts HCVM
- CHAMPVA
- Cigna
- Cigna-Great West
- Fallon Senior Plan
- GIC
- GIC Plus
- Harvard Pilgrim
- Humana Medicare PFFS
- John Hancock
- Mail Handlers
- MassHealth (Medicaid)
- Mass General Brigham Health Plan
- Masters, Mates & Pilots Health Benefit
- Medicare
- Multiplan
- Mutual of Omaha
- Neighborhood Health Plan
- Railroad Medicare
- TRICARE
- Tufts Health Plan
- Tufts Medicare Preferred
- Tufts Navigator
- Unicare
- United Healthcare
- Universal Healthcare
- Veterans Services
- WellSense Health Plan
Plans and networks change. If you don't see yours — or want to be certain about your specific plan — call (508) 771-9550; our in-house billing team answers these questions all day.
Questions we hear every day
Do I need a referral to be seen?
That depends on your insurance plan, not on us — some plans require a referral from your primary care physician, many don't. Check with your insurer, and if a referral is needed, we coordinate with your PCP's office routinely.
How quickly can I get an appointment?
It depends on the concern. Our schedulers triage genuinely urgent problems — stones, significant bleeding, severe symptoms — to be seen promptly. Call (508) 771-9550 and describe what's going on; that's the fastest path to the right slot.
Do you have interpreters?
Yes - Portuguese, Spanish, and Japanese interpreters are on staff, and Dr. Reyes provides care in Spanish. Let us know when you request your appointment and we'll have the right support ready for your visit.
What should I bring to a first visit?
Just your insurance card and a photo ID. Everything else happens before you arrive: when your appointment is scheduled, we send you a link to set up your patient portal account and complete your new-patient packet online — health history, medications, prior records — so your physician has reviewed it all before you walk in.
If the portal isn't your thing, call us and we'll arrange a paper packet instead.
Do you accept my insurance?
The practice accepts a broad range of plans. Because coverage details change, the reliable answer is a two-minute phone call: (508) 771-9550. Our billing is handled in-house, so billing questions get answered by the practice, not a call center.
How do I access the patient portal?
Existing patients use the Healow patient portal to view results and communicate with the practice. Use the Patient Portal link at the top of any page on this site. If you're locked out, use the reset option on the portal login page.
Which location will I be seen at?
Whichever suits you: Yarmouth Port (125 Route 6A) for the Mid-Cape and beyond, or North Falmouth (33B Edgerton Drive) for the Upper Cape. Both are served by the same physicians and the same phone number, (508) 771-9550.
Do you see patients from Martha's Vineyard and Nantucket?
Yes, regularly. Vineyard travelers: the Woods Hole ferry is a short drive from our North Falmouth office. Nantucket travelers: ferries land in Hyannis, close to our Yarmouth Port office. Tell the schedulers you're coming from the Islands and they'll work around the boat schedule.
Ready when you are
Request an appointment and our scheduling team will call you back to find a time — or simply call us. Existing patients can use the portal for anything about current care.